/* =========================================================
   NBT TICKET - identidade visual baseada no logotipo
   Fundo azul-marinho + gradiente azul -> verde
   ========================================================= */
:root {
    --azul-marinho: #0B1E36;
    --azul-marinho-claro: #142C4C;
    --azul: #2E6FE0;
    --verde: #35C48C;
    --gradiente: linear-gradient(135deg, var(--azul) 0%, var(--verde) 100%);
    --cinza-fundo: #F4F6F9;
    --cinza-borda: #E3E7EC;
    --texto: #1A2233;
    --texto-suave: #6B7686;
    --branco: #FFFFFF;

    --cor-critica: #E0473E;
    --cor-alta: #F0923B;
    --cor-media: #2E6FE0;
    --cor-baixa: #8A94A6;

    --status-aberto: #2E6FE0;
    --status-andamento: #F0923B;
    --status-aguardando: #B08BE0;
    --status-resolvido: #35C48C;
    --status-fechado: #6B7686;
    --status-reaberto: #E0473E;
}

* { box-sizing: border-box; }

body {
    margin: 0;
    font-family: 'Segoe UI', Roboto, Arial, sans-serif;
    background: var(--cinza-fundo);
    color: var(--texto);
}

a { text-decoration: none; color: inherit; }

/* ---------- Tela de login ---------- */
.tela-login {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--azul-marinho);
    background-image: radial-gradient(circle at 20% 20%, #12335c 0%, var(--azul-marinho) 60%);
}

.card-login {
    background: var(--branco);
    width: 100%;
    max-width: 380px;
    border-radius: 14px;
    padding: 36px 32px;
    box-shadow: 0 20px 50px rgba(0,0,0,0.35);
    text-align: center;
}

.card-login img.logo { height: 96px; margin-bottom: 8px; }

.card-login h1 {
    font-size: 15px;
    letter-spacing: .5px;
    color: var(--texto-suave);
    font-weight: 600;
    margin: 0 0 24px;
    text-transform: uppercase;
}

.campo { text-align: left; margin-bottom: 16px; }
.campo label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; color: var(--texto); }
.campo input, .campo select, .campo textarea {
    width: 100%;
    padding: 11px 12px;
    border: 1px solid var(--cinza-borda);
    border-radius: 8px;
    font-size: 14px;
    font-family: inherit;
}
.campo input:focus, .campo select:focus, .campo textarea:focus {
    outline: none;
    border-color: var(--azul);
    box-shadow: 0 0 0 3px rgba(46,111,224,0.15);
}

.btn {
    display: inline-block;
    border: none;
    cursor: pointer;
    padding: 11px 22px;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 600;
    background: var(--gradiente);
    color: #fff;
    transition: opacity .15s;
}
.btn:hover { opacity: .9; }
.btn-bloco { width: 100%; }
.btn-secundario { background: var(--branco); color: var(--texto); border: 1px solid var(--cinza-borda); }
.btn-perigo { background: var(--cor-critica); }
.btn-sm { padding: 6px 12px; font-size: 12px; }

.erro-msg { background: #FDECEC; color: var(--cor-critica); padding: 10px 14px; border-radius: 8px; font-size: 13px; margin-bottom: 16px; }
.sucesso-msg { background: #E7F9F1; color: #1E8F63; padding: 10px 14px; border-radius: 8px; font-size: 13px; margin-bottom: 16px; }

/* ---------- Layout interno (com sidebar) ---------- */
.app-shell { display: flex; min-height: 100vh; }

.sidebar {
    width: 230px;
    background: var(--azul-marinho);
    color: #fff;
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    padding: 20px 0;
}
.sidebar .logo-wrap { text-align: center; padding: 6px 16px 24px; }
.sidebar .logo-wrap img { height: 60px; }
.sidebar nav { flex: 1; margin-top: 12px; }
.sidebar nav a {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 22px;
    font-size: 14px;
    color: #C7D1E0;
    border-left: 3px solid transparent;
}
.sidebar nav a:hover { background: rgba(255,255,255,0.06); color: #fff; }
.sidebar nav a.ativo { background: rgba(255,255,255,0.08); color: #fff; border-left-color: var(--verde); font-weight: 600; }
.sidebar .rodape-user { padding: 16px 22px; border-top: 1px solid rgba(255,255,255,0.08); font-size: 12.5px; color: #9FB0C9; }

.conteudo { flex: 1; padding: 26px 32px; max-width: 1280px; }

.topo-pagina { display: flex; align-items: center; justify-content: space-between; margin-bottom: 22px; flex-wrap: wrap; gap: 12px; }
.topo-pagina h2 { margin: 0; font-size: 21px; }
.topo-pagina p.subtitulo { margin: 4px 0 0; color: var(--texto-suave); font-size: 13px; }

/* ---------- Cards / KPIs ---------- */
.grid-kpi { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 16px; margin-bottom: 26px; }
.kpi { background: #fff; border-radius: 12px; padding: 18px 20px; border: 1px solid var(--cinza-borda); }
.kpi .valor { font-size: 26px; font-weight: 700; }
.kpi .rotulo { font-size: 12.5px; color: var(--texto-suave); margin-top: 4px; }
.kpi.faixa-topo { border-top: 3px solid var(--azul); }

.painel { background: #fff; border-radius: 12px; border: 1px solid var(--cinza-borda); padding: 20px; margin-bottom: 20px; }
.painel h3 { margin-top: 0; font-size: 16px; }

/* ---------- Tabela ---------- */
table.tabela { width: 100%; border-collapse: collapse; font-size: 13.5px; }
table.tabela th { text-align: left; padding: 10px 12px; color: var(--texto-suave); font-weight: 600; border-bottom: 2px solid var(--cinza-borda); font-size: 12px; text-transform: uppercase; letter-spacing: .3px; }
table.tabela td { padding: 12px; border-bottom: 1px solid var(--cinza-borda); vertical-align: middle; }
table.tabela tr:hover td { background: #FAFBFD; }
.num-chamado { font-weight: 700; color: var(--azul); }

/* ---------- Badges ---------- */
.badge { display: inline-block; padding: 4px 10px; border-radius: 20px; font-size: 11.5px; font-weight: 700; color: #fff; }
.badge-aberto { background: var(--status-aberto); }
.badge-andamento { background: var(--status-andamento); }
.badge-aguardando { background: var(--status-aguardando); }
.badge-resolvido { background: var(--status-resolvido); }
.badge-fechado { background: var(--status-fechado); }
.badge-reaberto { background: var(--status-reaberto); }
.badge-aprovacao { background: #8B5CF6; }

.prior { display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; font-weight: 600; }
.prior::before { content: ''; width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.prior-critica::before { background: var(--cor-critica); }
.prior-alta::before { background: var(--cor-alta); }
.prior-media::before { background: var(--cor-media); }
.prior-baixa::before { background: var(--cor-baixa); }

/* ---------- Timeline do chamado ---------- */
.timeline { border-left: 2px solid var(--cinza-borda); margin-left: 8px; padding-left: 20px; }
.timeline-item { position: relative; margin-bottom: 20px; }
.timeline-item::before { content:''; position:absolute; left:-26px; top:4px; width:10px; height:10px; border-radius:50%; background: var(--azul); }
.timeline-item .quando { font-size: 11.5px; color: var(--texto-suave); }
.timeline-item .msg { background: #fff; border: 1px solid var(--cinza-borda); border-radius: 10px; padding: 12px 14px; margin-top: 4px; font-size: 13.5px; }
.timeline-item .msg.interna { background: #FFF8E6; border-color: #F0DFA0; }
.timeline-item .autor { font-weight: 700; font-size: 13px; }

/* ---------- Formulários ---------- */
.grid-form { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
@media (max-width: 720px) {
    .grid-form { grid-template-columns: 1fr; }
    .app-shell { flex-direction: column; }
    .sidebar { width: 100%; }
    .conteudo { padding: 18px; }
}

.tag-canal { font-size: 11px; padding: 2px 8px; border-radius: 6px; background: var(--cinza-fundo); color: var(--texto-suave); font-weight: 600; }